Anything for sysadmins!


Event 5555 – No User Profile Application available to service the request

I was troubleshooting some problems with the User Profiles Service of SharePoint 2010 and I ran into event ID 5555. The error seems to be reoccurring every day around 6:11 AM.

Failure trying to synch web application e888f5cd-9e4b-4396-a693-2e81ba156b0b, ContentDB 33167fc6-5268-4acc-aac2-f4b2aaf789f7 Exception message was Microsoft.Office.Server.UserProfiles.UserProfileApplicationNotAvailableException: No User Profile Application available to service the request. Contact your farm administrator.
at Microsoft.Office.Server.Administration.UserProfileApplicationProxy.get_ApplicationProperties()
at Microsoft.Office.Server.Administration.UserProfileApplicationProxy.get_PerfmonInstanceHandle()
at Microsoft.Office.Server.UserProfiles.ContentDBSynchronizer..ctor(ELogType logType, SPContentDatabase cdb, SPJobState jobState)
at Microsoft.Office.Server.UserProfiles.WSSProfileSyncJob.Execute()

This error occurs as it's colliding with another job that's running at that time. The fix is quite easy, change the job time so it doesn't collide.

  1. Log into the SharePoint 2010 Central Administration
  2. Click Monitoring
  3. Click Review Job Definitions
  4. Go to the second page click on the Timer Service Recycle
  5. Change the start time and the no later than time to 6:30 PM
  6. Click OK

It's smart to check the event viewer the next day to make sure that the problem has been resolved.


Event 6398 – Microsoft.SharePoint.Administration.SPSqmTimerJobDefinition exception

Log Name: Application
Source: Microsoft-SharePoint Products-SharePoint Foundation
Event ID: 6398
Task Category: Timer
Level: Critical
User: domain.local\spfarm
Computer: server.domain.local
The Execute method of job definition Microsoft.SharePoint.Administration.SPSqmTimerJobDefinition (ID d470d42a-3a3e-46c2-8c54-98a33d11bec7) threw an exception. More information is included below.
Data is Null. This method or property cannot be called on Null values.

This error is obviously caused by the SharePoint Timer Service. This job doesn't run properly because the data is Null. To find the cause of the error you'll first have to find the Time Job that is causing it. In my case it was the CEIP Data Collection (Customer Experience Improvement Program).

  1. Go to the SharePoint Central Administration
  2. Click Monitoring
  3. Then click Review job definitions in the Timer Jobs section
  4. Find the Job that is causing the exception by hovering over the links and checking the GUID in there
  5. Click the job and click Disable

The error should now be gone!


Event 58 – The disk signature of disk n is equal to the disk signature of disk n

Log Name: System
Source: partmgr
Event ID: 58
Task Category: None
Level: Warning
The disk signature of disk 2 is equal to the disk signature of disk 0.

This error occurred on one of the virtual machines on the ESX environment. It probably also caused another error a bit further up in the event viewer.

Log Name: System
Source: VDS Basic Provider
Event ID: 1
Task Category: None
Level: Error
Unexpected failure. Error code: D@01010004

Disk 0 is the system disk, which contains the Windows 2008 R2 installation. Disk 2 on the other hand is non-existent, or better said, hidden. This error can easily cause errors with your backup software like Backup Exec.

You can also run into this error when you're using Hyper-V and you're making a backup using Backup Exec by means of the Hyper-V agent. It will then mount the virtual machine disk on the host server. If the host server disk and the virtual machine disk have the same disk ID they will clash causing event id 58.

If you do the following, you can get the current disk ID:

  1. Start a cmd as administrator
  2. Type:
  3. Type:
    list disk
  4. Type:
    select disk 0

    (replace the 0 with the disk indicated in Event ID 58)

  5. Type:
    detail disk

As you can see, my disk ID is 3B9ED7B7. This seems to clash with another hidden disk that has the same disk ID. To change the disk ID you'll have to download the Windows 2000 resource kit or if you can find it with Google dumpcfg.exe or dumpcfgx64.exe if you're on 64-bit.

Once you've downloaded the utility you'll have to start a cmd as administrator, and run the utility with the parameters -S followed directly with the new disk ID, a space and the number of the disk that you used in the select disk command above.

  1. Start a cmd as administrator
  2. Type:
    dumpcfgx64.exe -S3B9ED7B8 0
  3. Or use diskpart and select disk (ID) then type:
    uniqueid disk id=3B9ED7B8

When you follow the procedure to get your disk ID again you'll notice that it's been changed to the new value.